DO YOU TAKE PRE-ORDERS OR MAKE CUSTOM COVERS?
I am not currently taking pre-orders or customs.
THERE IS NOTHING LISTED IN YOUR SHOP, WHEN IS YOUR NEXT SALE?
Watch cover and soap dispenser sale dates will be announced via Instagram, Facebook, and email. They are all TBD (to be determined). Each sale has a 3-5 week turn around time. Once orders are finished and packaged, the next sale will be announced.
If you'd like to be notified when my next sale date is and what will be available, you can sign up for my email newsletters in the footer at the bottom of the page.
CAN I HOLD AN ITEM IN MY SHOPPING CART TO SECURE IT?
No, the only way to secure an item is to complete the check out process. Unfortunately, this is out of my control.
WHEN WILL MY ORDER SHIP?
My current processing time for all Mouse Shirt Clips is 1-4 business days.
Watch Covers usually have a 4-5 week processing time, but each sale differs. I will announce the official turn around time for each sale individually.
Soap dispensers have a 3 week processing time, but I always try to get these out as soon as they are made.
You will receive an email with tracking information when your order has shipped. If you need your item processed faster, please email me with your order number and date you'd like to receive your item by. I will try my best to accommodate you!
Orders ship via USPS First Class (approximately 2-5 days) or Priority Mail (approximately 1-3 days). Each package is insured up to $100.
Upgrading to Priority Mail DOES NOT decrease the processing time. It also does not guarantee an arrival date.
I am not responsible for items delayed or lost by USPS. Each item is insured via Shipsurance. If your order is lost or damaged, please email me right away. Damaged items need photographic proof, so please also send me pictures of your damaged item/s, plus pictures of the damage itself on the shipped box. I will need those to file a claim for you. Lost package claims cannot be filed until 20 business days after items were shipped.
Additionally, if your package was lost, you can click the USPS link here to start a search for it. Please also check with your neighbors, your mailman, or your local post office. A lot of times, packages are just mistakenly delivered to the wrong person.
International orders ship via USPS First Class only and can take up to 4-6 weeks to arrive. Any taxes, fees, or customs charges are the responsibility of the buyer and are outside of my control. Please be aware of your country's policies when purchasing.
All shipping rates are available in your cart.
HOW DO I KNOW WHAT SIZE APPLE WATCH I HAVE?
On the backside of the Apple Watch (the side that lays against the wrist) the SIZE and SERIES are printed around the sensor. There are currently four different sizes available-- 38mm, 40mm, 42mm, and 44mm.
The 40mm and 44mm sized covers are for the newest Series 4 watches. The 38mm and 42mm sized covers will fit all previous series (Series 3 and older).
It's very important to know which size you have before placing your order to ensure a proper fit. Please keep this in mind while ordering because all sales are final.
HOW DURABLE ARE YOUR ITEMS?
I put a lot of aloha into every piece I make, that being said, handmade items are not always unbreakable. Please be careful with your watch covers! They are made to be worn and used, but are still delicate items and will break if enough force is applied.
If for some reason you lose a rhinestone or your item breaks, please contact me. I want to be sure you get a quality item and I will assess it on a case-by-case basis.
**DO NOT LEAVE COVERS IN THE SUN OR HEAT** This will warp or bend your covers or soap dispensers. Covers will no longer fit your watch correctly if left in the heat. Warped covers are not fixable. They will need to be replaced.
HOW WELL DO YOUR WATCH COVERS FIT?
Assuming you have the correct cover, it will fit nice and snug on the face of your Apple watch. The fit of the cover is within a fraction of a millimeter. Your cover should not wiggle, jiggle, or move when it's snapped correctly on to your watch.
FOR THE NEW SERIES 4 WATCHES:
When putting your cover on, please snap it down side-to-side. The new covers were designed to snap on left-to-right or right-to-left, not vertically (top-to-bottom). If you are confused, please see the Highlights section titled, "How to put your cover on, Series 4," of my Instagram for a video tutorial.
FOR SERIES 3 OR OLDER:
When putting your cover on, please snap it down vertially, top-to-bottom or bottom-to-top. If you are confused, please see the Highlights section titled, "How to put your cover on, Series 3 and older," of my Instagram for a video tutorial.
Please message or email me if you have any questions or concerns about snapping your watch cover on. If you would like to see a video tutorial, please see my Instagram Page Highlights here.
CAN I WEAR A SCREEN PROTECTOR WITH MY WATCH COVER?
No, I do not recommend a screen protector. The fit is so snug that using any type of screen protector on your watch could break or crack the cover. Use screen protectors at your own risk.
WILL THE COVER STILL FIT WITH DIFFERENT WATCH BANDS?
The watch cover will snap over all Apple watch bands and SOME aftermarket watch bands. Please use your judgement before snapping your cover over aftermarket bands. Double check that the corners of the cover clear the band on both sides before snapping cover on. If the band is not exactly flush towards the corners of the watch, forcing it may cause the cover to break. In this case, you should switch back to an Apple band.
Use aftermarket watch bands at your own risk.
I HAVE A QUESTION, HOW SOON WILL MY EMAIL BE ANSWERED?
I try my best to respond to all questions within 48 hours, M-F.
MY COVER BROKE OR FELL OFF, WHAT DO I DO?
Please email me with your name, order number, an explanation of what happened, and a picture, if applicable. This will be handled on a case to case basis. <email@example.com>
HOW DO I MAINTAIN MY SOAP DISPENSER?
It is recommended that you rinse the mouse head part of your soap dispenser after use. Left over foam will pop and build up over time and use. If not rinsed and maintained, the bubbles cannot form correctly and will not come out as intended.
Additionally, the pump attachment can be pulled apart and cleaned. If you would like more information on how to do this, please message me on Instagram or Facebook.
RETURNS, EXCHANGES, & CANCELLATIONS
Due to the nature of my products, I am unable to accept returns, exchanges, or cancellations, unless an error was made on my part.
Please review my current production and shipping estimates (above) to ensure your order will arrive on time. No refunds will be issued for "late" items.
Any references made by my designs is my interpretation of well known characters. I do not claim to own these images. They only inspire me to create.
I do my best to photograph and describe each item accurately, but as is the nature with handmade items, each piece will vary slightly from the listing images. For my watch covers, each rhinestone is hand-placed, and pieces will vary from cover to cover. Colors may also vary in appearance based upon your display & device settings.